Comment
Friendly staff, good facilities with a great selection of food at breakfast and fabulous pool and spa. Great location for sightseeing, although a little noisy in the rooms due to the pubs, but the lower rooms have got an extra glass panel on the windows that help a lot - would recommend they put these in place even in the higher rooms. Booking was slightly wrong when arrived - had double room instead of twin - was moved to a different room for the next night and we were given a bottle of wine as an apology - nice touch!

Top Tip
Would recommend purchasing the grand plus ticket that you can pick up on one of the tour buses, which gives you unlimited access to 4 tour buses plus a boat cruise. The fudge kitchen on the Royal Mile sells gorgeous fudge and you can watch them make it and try free samples. Loads to see and do!

Comment
This is an excellent hotel, but some rooms look out onto noisy nightclubs and the double glazing, excellent though it is, cannot eliminate noise completely. Facilities for smokers is somewhat limited.

Top Tip
The best restaurant we found during our four day stay was The Glasshouse Off the Mile.

Comment
The staff were extremely helpful and friendly. I emailed in advance as it eas a suprise for my wife's birthday & they ensured we were given a room overlooking the Royal Mile. We arrived early morning & checking our bags in was no problem at all. The location is superb and the hotel very clean & comfortable.

Comment
Efficient check in and out. Held our bags before and after check in without any problems. Staff pleasant and helpful. Taxi rank outside the door. Right in the centre of Edinbugh. Castle a short walk.

Top Tip
Lots of pubs and restaurants near by. Beautiful buildings. very clean streets. Lovely people.Cab drivers lovely.

Comment
Excellent Hotel, good attentive staff

Comment
Rooms 345,347 and 349 *Bed mattress very hard, requested change and recieved a topper *View and noise from adjacent backpackers pub was awful throughout night until 4am *Poor quality lunch toasted ham and cheese sandwich *Scrambled eggs tasted strange *Unsightly brown colour to all water in bathroom *Dirty cup not returned on servicing of room *No slippers in room *Lots of cup marks over all furniture *3 twins supplied instead of 2 twin and a double *total confusion by receptionist due to pre payment of room *very smelly bathroom sink which was cleaned again by housekeeping *room generally very dusty and not cleaned to as high a standard as I would have expected. Very good location to access old town Edinburgh by foot

Comment
Great hotel in a very centrail location.